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Dishonest, deceptive, incompetent, and unprofessional.
The shop incorrectly measured and incorrectly ordered a $3200+ Santi drysuit that is way too large for me (Santi confirmed I fit almost perfectly into a smaller size with measurements even smaller than XS)
I contacted both the shop and the US Santi Rep in 2020 (I have email evidence with the Santi Rep in 2020 & 2021) about how big the suit was. It never fit me. I've attached a photo from 2020 and you can see how baggy it is.
The shop refused to help and refused to even change the wrist seals that were too large. Santi replaces these for free the first time. Shop tried to charge me. They ordered the wrong size hood, pee valve placement, etc. They blamed me and tried to hide their mistakes from the US Santi rep and from Santi manufacturer.
I recently asked them to help with the suit again and they didn't respond to my email.
The drysuit is extremely baggy, which causes my harness and my sidemount CCR to slide around. My shearwater P3 also slides around.
When I was measured, the co-owner told me that women get fat and warned me not to gain weight. He then told me a story about measuring a woman who got fat and couldn't fit into her drysuit so he told me I better not get fat too (extremely offensive). He also made me put on my undergarments for measuring, which is NOT correct per Santi.
While I was getting measured, the other co-owner tried to pressure me into purchasing new fins because, according to him, "all women have floaty feet" (I do not have floaty feet). He shoved fins into my hands and said "see, aren't those heavier than your current fins?" When I told him they feel heavier on land, but I don't know how they will behave in the water, he said "whatever is heavier on land is also heavier in the water". Not true. An empty AL80 is heavy on land but floats in the water. He then tried pressuring me into purchasing a Mares SCR and said there's nothing to see below 40m so I should buy the Mares. He also didn't know what gas density was and said it was the same as partial pressure.
I was only there to get measured for, and purchase, a dry suit. I still use the same fins without a problem. They are desperate for money and will resort to deceptive practices. They were a new Santi dealer and completely incompetent .
When I went to pick up my drysuit, the neck seal was too tight and the wrist seals were too loose (the wrist seals had a gap). The co-owner told me I got fat in the neck and that I lost weight in my wrists. He then proceeded to cut the neck seal with scissors while holding the dry suit up in one hand and cutting it with the other (which caused the neck seal to be jagged, suspectible to tears). When the US Santi rep saw this, he asked if I did it. I did not. The shop did it. The co-owner also said he ordered it a little large because "women get fat".
The neoprene socks, while both marked size small, are different sizes. The co-owner told me just to use gaitors because "that's what everyone does". They also said Santi doesn't make XS flexsoles, which was a lie.
This shop has refused to rectify the issue with the drysuit. If the shop had contacted Santi timely when I told them the suit was too big in 2020, then, per Santi, they would have remade the suit. But instead, this shop tried to hide its mistakes from Santi and the US Santi rep because it was a new Santi dealer and had just qualified to become one unbeknownst to me.
Do not trust this shop. They are not competent and are not knowledgeable about the products they sell and refuse to rectify the situation and instead resort to blaming the customer. They will also pressure you to purchase equipment they claim you need even though they've never seen you in the water. They also seem to misunderstand theory even though they claim to be a tech shop. I'm sure I will receive much hate mail from their lackys but for the discerning customer and knowledgeable scuba diver, you're going to be very disappointed (and a bit shocked) by this shop. Take your money elsewhere. - via 