Joined In Mar 2024
No info available
The divemaster/guide was friendly and helpful and great to be around.
The front shop staff were very rude (especially one guy) and the place was chaotic. It seems to be set up for "club dives" where people know what to do, where to be and what the processes are. As a visitor there isn't much help getting your gear or dropping it off, no welcome or help until your guide arrives. When you drop off, the staff don't smile or come and help you, you have to find them and each person tells you a different thing to do, which ends up pretty confusing. Then they seem to think you're an idiot for doing what the other staff member said you should do, and treat you like that. For example, one person saying put your gear return here, another saying there, one saying wait by your gear, but then another saying you have to go inside and get your piece of paper/form signed off to return gear.
You have to take all your gear in your own car to the dive site, which is fine but they don't tell you that so make sure you have space.
This place could be great but all the staff seem to need basic hospitality training (e.g. smile at people and be helpful) and there doesn't seem to be anyone in charge (e.g. all the chaos). The dive shop seem to want your divemaster to just deal with you and you're an inconvenience to the real job of being emo or getting the club divers out the door. - via