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All in all the trip wasn't bad, great location on the beach and all of the facilities were wonderful. The food was on par with a cruise, but you really shouldn't expect more from an all inclusive. Biggest issue was the service. Upon arrival at the resort the porter just announced in the general direction of the large group getting off the bus extender vague instructions. To anyone that asked clarifying question, or that tried to grab their luggage on their own, he would say "do you speak English?" in such a condescending way. Add to it, they didn't deliver the bags to the room as they said, hence us not being allowed to get them ourselves. After the hours called the front desk only to be told they don't know where the bags are. Walked to the front and they're sitting right where they were placed coming off the bus. When I asked what their plan was, they said they just wait until the guest with missing bags calls. So why did you initially say you didn't know where they were? The ac in the room wasn't working when we did finally get let into our room, had to sit on the room for an hour waiting for phone call updates, and it wasn't fixed until 730 the next morning. Not a great way to end 13 hours of travel.
Amazing beach and awesome pool and water park, though. Still had a blast and not trying to dissuade anyone from booking here, just keep your expectations low for the service from this "5 star" resort. - via 