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I have been a certified PADI diver since 1985 and Dive Master since 1999. My dive buddy and I have dove on previous trips to Florida with Ryan on Deep Obsession and had good experiences. I spoke to Ryan after Irma and booked three days of Goliath Grouper/Shark dives between 9/17-9/21 after confirming that they were good to go barring bad weather.
Each day we received a confirming e-mail that were going and confirmed. A few hours later, we received a cancellation e-mail due to "not enough divers" and that their cancellation policy "is stated in every confirmation". I read the fine print and yes this is Ryan and Amber's terms and conditions. "All charters require a minimum of 6 guests to guarantee the charter will go."
I have dove practically everywhere in the world, but never experienced cancellations due to not enough divers. We flew down from NY and PA to only dive with Deep Obsessions, paid for two air fares, a condo rental, rental car, meals, etc. We lost over $1800.00.
To me, as a retired Hotelier, this fine print disclaimer is poor business policy at best. We never heard from Ryan about our loss and Amber offered a discount on future dives. My advice to Ryan, Amber, and Deep Obsessions is to highlight/bold or verbalize their policy of "not enough divers cancellation policy". In our case, a verbal BTW we may not go on the 3 booked days would have given us the opportunity to not dive with them, avoid the time and expense of our travel, or delay the trip until normal conditions existed. - via 