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Wife spent a ton of $$ to give me a special Birthday experience. The Plantation was a huge disappointment. No doubt it was a gem...maybe forty years ago. Our water view was hard to appreciate due to old windows that lost their seal and were totally filled with moisture. Being pet-friendly, the inside of the door was all scratched and chewed up. The coffee maker was missing the top of the water tank. The King Bed was newer and very comfy, but the four miniature pillows were not nearly enough. Kudos to housekeeping as the room was nice and clean.
As for the in-house restaurant, my $14 omelette was yummy but came with cold, way overcooked, inedible hash browns, but NO toast. Having toast with your omelette was an upcharge!
But the absolute worst part was dealing with the front desk! Check-in was supposed to be 4pm. We arrived at 4:20 but couldn't get into our room until after 5. That room was at the very far end of the complex and after hauling our luggage upstairs our key cards would not work. My wife stood in the hallway while I trudged all the way back to the front desk. 15 minutes later I put the new key card into the door and.....nothing! We finally got one that worked. But on the third card they forgot we were staying two days. So the next day when we returned from lunch we were locked out again.
Expectations were so high, but the actual experience was a total letdown! - via 