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Really disappointed in our sole experience with Beach Cities Scuba. We booked a boat dive starting at Dana Point on a Sunday and flew into San Diego from the east coast for this boat dive. We paid for an AirBnb and plane tickets to attend.
The day before the boat dive, we get an email saying Beach Cities Scuba decided to cancel the dive because not enough people signed up. How disappointed would you be if you planned a vacation only to have the reservation revoked less than 24 hours before the event after having flown in?
The worst part is that when I asked for some help with referrals to maybe another local boat dive or local dive site, they completely ignored my questions and responded that my refund had been issued. If it were me, I would've at least attempted to help recommend some spots, especially since we aren't local.
Really a negative experience. The trip ended up being wasted because of their last minute cancellation. If you are thinking of booking a boat dive here, just be aware that the event may be canceled just a day beforehand without notice.
[Replying to the owner response below]
To make a reservation on your boat charters, you all take a payment. Days before the rsvp, you must either have had enough participants to run the charter or you failed to let us know otherwise in a timely manner.
If you had enough people and they cancelled last minute, then there should be a no refund policy within however many days to still allow for the others who have paid to go. That way it is still economic to run the charter.
So either you chose to refund folks last minute, taking the opportunity to dive away from the remaining folks, or you should’ve been in the right to keep the money and run the charter anyway, but simply decided not to.
Either way, I would advise people who are not local to this area to avoid booking with beach city scuba because of the way you all run your charters. There could be a cancellation 24 hours before the trip with no reasonable alternative (I can’t just dive the next weekend if I’m not here). - via 