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I recently had an extremely disappointing encounter with this dive shop. My friend and I booked a drysuit class with them and had been dealing with an instructor named Spencer, who was completely professional and never indicated any particular policy about picking up the required drysuit booklets in person.
Given the distance of the shop from where we live, I asked my boyfriend to do us a favor and pick up the booklets. However, the staff at the shop treated him with an incredible level of rudeness. They outright refused to release the booklets to him, despite my attempts to verify our identity over the phone. Their behavior was extremely disrespectful.
Upon calling the shop directly, I was met with the same abrasive attitude. I was informed that their policy dictates we must pick up the gear in the shop. This seemed odd since we were explicitly told by Spencer that he would provide us with the gear on Saturday. When I relayed this, the staff member expressed no concern and, in a condescending tone, referred to my boyfriend as an "Uber driver" picking up an order, showing blatant disrespect towards his profession.
To make matters worse, I was then rushed off the call with the excuse of the staff member being busy with other customers. It was as if they couldn't care less about addressing our concerns. When I later spoke with Spencer about this, he seemed unaware of this so-called policy, which only added to the confusion and frustration.
I have been a diver for six years and have dealt with various dive shops and companies across different cities and countries. This encounter with this dive shop, however, ranks as the worst experience I've ever had. I was taken aback by their lack of professionalism and the condescending manner in which they treated us. I strongly advise against using their services. - via 