About Me
No info available
Activities
I stayed at this hotel since it was the designated hotel for guests of a local wedding (wedding was at a nearby villa, not on the property).
The hotel is marketed as a five star resort and priced like a five star resort, but our experience was anything but.
1. Service was appalling. Passive aggressiveness from many members of the staff and downright rudeness from others. Housekeeping barged into the room on my first day there, and when I requested they come back later (I was on a work call), the woman informed me (somewhat snidely) that her shift was over at five. When requesting to book reservations at the restaurants, we were informed that we had to do everything on the Couples app and the reception staff was unable to help. Lastly, I called the staff to request a hair dryer (as there was none in my room) and was informed that they only had one hair dryer on premises - so if I wanted my hair blow dried I'd have to come to the salon. When I asked about the salon, they said the salon was closed. I found out later that my friends staying at the hotel had blow dryers in their rooms, so the statement that there was only one dryer on premises was an outright lie.
2. Food was sub par at best. Fruit was sad - bland and colorless and not what I'd expect from a tropical island. They were out of fish the first day I went for lunch. They also said they had no mint when I requested a mojito. Not sure what other reviewers are experiencing when they praise the food here...
3. Internet was down for the entire duration of my stay. There were many of us in the wedding group that had to work during our stay, and having the internet unavailable was a serious inconvenience. We complained several times, only to be told that the team was "working on it".
The resort was so disappointing that another couple in our group switched to Sandals when they arrived at Sans Souci and saw the conditions. This resort is a $200/night resort at BEST. I would not recommend this resort to anyone except those who welcome disappointment. - via 