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Recently purchased a custom drysuit from ocean quest. They didn't take the right measurements and the suit came out a little wonky. However most of the issues were aesthitic so I didn't complain. My wrist seals then started to leak and I asked them to adjust them. Unfortunately, their "fix" completely destroyed the seals by creating this bumpy smack that caused major flooding.
I Had to call 3 times before a manager would speak to me when they finally did they texted instead of calling and instantly blamed me for the issue. They refused acknowledge any wrong doing let alone offer to to pay the $150 to fix it. The suit cost over $3000 a seal replacement doesn't seem like a huge ask considering the suit was brand new. The whole interaction was very condescending and left very disappointed in Ocean Quest especially since they are so highly regarded in the dive community.
I'm a student and had to work night shift for 3 months to pay for the suit and can't help but feel cheated. Clearly Ocean Quest has gotten used to being the only shop in town. Highly recommend you buy your suit online you will get a way better price and customer service. - via 
Overpriced and arrogant - via