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I've never felt more ripped off in my travel life - and I've literally had money stolen off of me traveling. To start, the “Beaches” lounge has third party workers “tag” your bags while they’re in your hands and drop that they’re working for tips. Then you’re handed to someone else to walk you 100 yards to the bus, also asking for tips. Then you’re handed off to the bus driver, also asking for tips, and taking significantly longer to get to the resort than advertised. (I’ve traveled a lot, I’m no stranger to tips for service, but really??) When we finally arrived (with two littles in tow) we were seated and barely greeted, while everyone else got helped before us - no refreshments, no info on what’s happening, etc. When we checked in they gave us no info on the actual resort beyond a map, but thank goodness our guide could point to the microwave and coffee maker to let us know what those were. Then the resort: This resort hasn't been properly updated in probably 20 years. The wooden decks were actually wobbling because 1/3 of the screws were missing. I had two faucets disconnect completely from their wall/sink. There were patches, poorly installed items, etc everywhere. The rooms were so small you couldn't actually lay down a full size suitcase. The cleaning was mediocre at best. There was mold on the pillows, the electric went out numerous times and fried some electronics, the drain didn't work, the toilet had to be constantly fixed by us, just to name a few items. The service ranged from great (a few people!) to a large portion showing absolute disdain at being asked for things like sprinkles on the ice cream (.....in the ice cream shop.). We were never offered pool service, the bar drinks were meh. But WORST of all was the "kids club." I literally booked the trip for this, and it was a joke. Of the two times I took them there: Only 1 of the 6 scheduled/posted "activities" happened. They didn't let me children do the t-shirt painting and then lied and pretended to give me a shirt that they said my son did. (Spoiler: he didn't). They told my kids they couldn't play with the toys. One woman got frustrated with my (almost) 5 year old when he didn't understand something they were telling him. Basically they just put a movie on, ordered chicken nuggets for every meal and avoided any type of work at all. My kids bawled when they saw me come to pick them up. I was disgusted at it. And worst of all, there was no point in complaining because the majority of the service didn't give a hoot. So happy I could pay $8000+ for this and then not be able to utilize things like daily dives, quiet time, or golfing because I wouldn't put my kids through that. This resort and experience should have cost 20% of what it did when it comes to value and what you can get elsewhere. Will never book with Beaches or Sandals again. **Oh, and as for excursions - I called and emailed numerous times beforehand trying to book and didn’t get any response, and then the Rep at the Island Routes counter was snarky to my husband when he mentioned he was waiting for his wife/kids to go to the dolphin excursion because “You’re not on my list. You can’t make it there in time. Who are you going with? Etc....” I don't normally write reviews, I have traveled around the world and had some crazy experiences, but this honestly was just terrible value for your money. Spend it somewhere else. - via 