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AWFUL AWFUL experience. The whole thing actually feels like a SCAM. Unbelievably rude staff and ZERO professionalism or customer service....firstly we arrived to a closed office and no staff, when a guy (guessing the owner) finally arrived about 30mins late there was ZERO hello, welcome or introduction, just a disclaimer form shoved in your face as we're rudely told to fill it in and make our payments immediately! I was told to make FULL payment , but that the jump would likely be cancelled and we would get ZERO refund...as this was the only day I could jump I said i can't pay if its cancelled because I cannot reschedule it (we'd already paid a £50 deposit as well, and other customers were on their 4th attempt as its cancelled so often) ...i was rudely shouted at yet again, and told that the full £270 was for training, but in the end i was allowed to join training anyway without making full payment at this point ...The "training" was about 5minutes long and because the guy was so rude and aggressive I couldn't ask any questions, so felt really unsafe and uncomfortable....later we were put into jumping order (another shambles experience) and I was called to pay the full amount at this point, but all I had been told was that it was likely to be cancelled, and that the tandem instructors had not even arrived and noone knew where they were ...very professional! ...so I dared to ask if the jump was going ahead or not before I paid, and got my head bitten off in response! it was so horrible that the other customers came to my defence.... I still don't know if the jumps went ahead, but in any case I'd had enough at this point and left in tears. - via 