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Dive trip was canceled and we never notified:
I found Narcosis Scuba when planning a dive trip near st petes for my girlfriend and dad. When I called them in november to book they mentioned the boat was down for maintence but planned to have it up in time for our Dive on 12/11. We waited a few weels and then booked online, because their calendar was open. My Dad even called a 2 weeks before to check availability, and they had 17 spots open and no mention of the boat being down. Fast forward to today 12/6, 5 days before the dive trip im now in florida, calling the dive shop to ask when to be at the dock, if we need to pick up gear and tanks at the shop etc, and im informed the boat is still down for maintence and will be down until 12/20. I was never called, nor emailed, and we are now in st petes with two checked bags of dive gear. When i asked when they knew the boat would be down until 12/20 the gentleman on the phone didnt have a good answer. I asked what we should do to dive while were here and was told to call another shop. To say im infuriated is being polite. I paid for checked bags, and will need to pay for checked bags on the way back to potentially not dive.
I would not recommend diving with a company that cant manage their own calendar and notify customers affected by mechanical delays to your boat. If they cant do this, imagine how they'll manage their divers. Organization and situational awarness are basic skills in scuba. I recommend applying those to your buisness too. - via 