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It was the WORST diving experience ever. And I’ve been diving for 10 years.
This diving trip was supposed to be a present for my birthday. So my mother went to the diving company on her own to pay. She paid, got a receipt and did everything in real life. It’s important to remember that she didn’t use the website.
On my birthday we go to that place and they tell us that the weather isn’t great for diving. Everything can happen. We totally understand that weather is very changeable. However, they didn’t notify us. We live quite far away.
The diver already knew that the weather wasn’t great, because he talked to the boat. However, he didn’t bother to notify us before we traveled almost an hour to the location. So once we got there, he turned us around.
We struggled to find another perfect time since everyone is working. However, once we established a date and agreed to do everything, we asked him to call if the weather gets cold or bad. The weather that day was indeed cold, and we wrote them a day before to ask whether we are still diving.
They didn’t answer and ignored our messages.
We called them several more times, and after several ignored messages, they finally gave us another date. A guy promised to call us a day before to say what time we need to be there.
Did he call? NO.
Since they ignored so many messages and canceled for so many times, we asked to get a refund. We were in no mood to dive with this particular company and had a trip planned.
However, they told us that they have a specific policy with no refunds. This information is supposedly found online. How was I supposed to know it if we bought it in real life?
They NEVER told us about this policy and NEVER mentioned it.
“I can’t get my money back since I canceled the trip.”
However, it was actually them who canceled so many times and IGNORED call after call, message after message.
They were “busy” to message back.
I don’t have to chase a company to get a proper service. Not to mention that the only thing they had to do was tell me a specific time and place. I wasn’t demanding anything else.
Don’t bother with this company if you actually want to dive. Preferably this year and not in a century. - via 