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We just got back for 5 nights there and before leaving we booked another trip for 6 nights in a year. We loved the resort! We probably could have found something a little more upscale but with kids I don't think you could get better. The Ritz does not look like a fun place for kids. I think they do a good job by filling the place up but still feels like you have space.
We did have a 2 BD Suite with Butler service and it was great! We mainly used it for reservations at restaurants and cabanas at the pool. We eat early because of our child at around 5 PM and rarely did we see anyone waiting. Some of the restaurants were better than others. We are foodies and thought the food was pretty good. There was only one thing I didn't care for and couldn't eat. With any buffet, it is what it is. It's no Golden Coral but it's not 5 star dinning either. Our room did face the ocean and we could not hear any of the loud music in our room. Though, I would have not been happy if our room faced some of the places that had loud events.
So why did I give it 4 stars for service? As others have noted, some of the staff just shouldn't be in hospitality. As they appeared grumpy and just not friendly. But I wouldn't say rude either.
My biggest "issue" was the arrival. We were supposed to be picked up in a vehicle and we were. But when we got to the hotel we were lead to the "concierge" area which immediately gave me odd vibes. I really questioned our decision to stay there. The furniture was dated and it just looked odd.
Beaches is tremendously expensive. But it is nice not having to worry about paying for food while there. We did pay for the upgraded internet. And it worked well in the rooms. Out on the patio though was hit or miss. We brought out own Google Chromecast with Google TV, so we could watch our own TV and recorded shows.
As far as people complaining about the airport. *eyeroll* - yes it's old, small and dated. Not Beaches fault.
We had 3 showers in our suite and didn't experience any water pressure issues or toilets not flushing as some have experienced.
The weather was amazing! And you could NOT beat the water. It was perfect in every way. It was clearer than any other body of water I have ever seen.
Advice to Beaches - don't put grumpy folks in customer facing positions. - via 