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We were supposed to get a 10% discount for our in-store purchases because of our open-water swimming lessons. On May 5, 2023, we visited the shop and reminded the store employee Noah about the discount before making the purchase. After paying, we confirmed with him that he had applied the discount.
After walking out of the store, we checked the receipt and noticed no discount was applied. We immediately went back to the store to get an answer, and Noah told us he had applied the discount to the original price of the first item on the receipt (i.e. he claims the $49.99 neoprene socks were supposed to sell for $59.99 and that he had manually marked it down). I thought it’s suspicious that a 10% discount would come to exactly 10 dollars & went and checked the price of the item at the corner of the store. Guess what? It’s priced at $49.99, i.e. no discounts whatsoever were applied to our purchase for any of the items. With no apologies, Noah then told us that he is new and thus doesn’t know how to apply discounts. (??!!)
Noah lied to us twice in a row, without blinking. He also claims to not know how to issue us a refund, citing that he’s new to the store. He then asked us to call the store the next day for a refund. I had to ask him to write us a note on the back of the receipt for proof because at this point I can no longer trust him/the store.
My partner emailed the store the next day about the incident, and we are asked to visit the store again to get the refund in cash. When I went back to the store to get the refund, on May 11, the manager of the store Cody confronted me, without hearing anything from me, told me that I was rude to Noah. He was aggressive and shoved his phone at me to show me that he had transferred the refund via interact and hour before, i.e. my trip to the shop was completely unnecessary.
I am updating this review on Jan 6, 2024. To this day, when I pass by Rowan’s reef, my heart rate goes up and I am just so upset about how I was treated on both days.
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I sent Cody an email offering to go over the their store’s video/audio surveillance footage of my time at the store together, and have yet to receive any response. Updating this review on Jan 6, 2024, I never received any response from the store. - via 