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I have stayed at a Sandals resort before and had a great experience so we decided to try out Beaches Negril for a family vacation. I will not be back.
The Positives:
• Nice beach and we were able to cobble together enough beach chairs for our large group, but we had to be out early to do so. • The beach drink servers were all really nice and fun.
• The members' thank-you event was really nice.
• The Sushi Restaurant - Soy - was very good.
SHOUT OUTS
• Laci at Travel & Leisure was a ray of sunshine.
• Victoria took time to chat with us and get to know us and provided fantastic service at Soy.
• Delly & Dershea brought the FUN to the entertainment team and knew our entire group's names by the end of the first night.
• Fabian & Alex in water sports were fantastic guides. We loved their stories, music, jokes, and smiles which made our excursion very special.
Now to the Negatives...
• We booked 4 rooms, requesting 1 room be wheelchair accessible since grandpa is wheelchair-bound. We arrived to the hotel around 7pm to find out all of our rooms had stairs leading up to them. The resort was fully booked so we were out of luck on the accessible room.
• Another one of our rooms had a non-functioning shower (no water would come out), a broken safe, and a major ant problem. In total, on our first evening, we had to wait in our room for maintenance for 3 hours because we were told we had to be there in person for the safe repair (even though the safe was empty). The solve for the ants was to spray chemicals all around our room at 10pm, so we ended up having to stay out until 1am after a long day of travel to allow the smell to dissipate enough to sleep. It still gave me a headache and did not solve the ant problem.
• Drinks were pretty bad and they were out of simple mixers like piña colada mix and grapefruit juice for a Paloma. We relied on Appleton rum to get us through (the only decent liquor they had). Food was just okay, except for the sushi restaurant, Soy, which was a highlight.
• The pools and one of the hot tubs (which were more like lukewarm tubs) were pretty gross - oil slicks and dirty bubbles collecting on the top. We stuck to the ocean and only hit up the water slides.
• Beach towels would run out by mid-day and no matter how many times we'd ask for towels, we would never get them.
• Lisa-Lee at the front desk was very confrontational and rude any time I came up to report an issue or ask a question. The other front desk workers were very nice and helpful.
• Some of the nighttime staff members (bar and entertainment staff) were acting inappropriately with clearly underage guests. We had teenage girls with us so we took notice the first night and kept them close the whole trip. One of the bar staff even asked my sister-in-law to go for a walk with him - past midnight. When she said she was married he responded that that wasn't an issue for him. We all felt very uncomfortable with the situation there...
• We booked the sunset boat ride to Rick's through the resort, and while this was one of the highlights of our trip, we felt it was misrepresented. We were told grandpa in the wheelchair would have no problem getting on/off the boat but that was 100% not true. He ended up not coming with us due to the lack of accessibility. They still charged us for his spot - no refunds. Given the circumstances, we didn't feel that was fair.
• In the end, the GM, Javed, was aware of all our issues. He seemed very nice and interested in making it right and offered us a points credit for our sub-par experience but months later, I still haven't received any points in my account. Feels like he was just trying to placate us...
• We do have another trip booked through Sandals, and while we did have some good memories of our trip, it's hard to focus on the good when we had SO MANY ONGOING ISSUES DAILY at this dated resort. It felt like the cost did not match the quality of facilities, amenities, and service. We will not be back to another Beaches resort. - via 