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We booked the ticket for the fast boat from Gili Air to Amed at a shelter at the beach in Gili Air.
Never again. We could not use the fast boat due to the rough sea. So it was only possible to came to Bali by a big ferry from the south of Lombok to Padang bai. So far so good, not the fault of any company. We were told that the tour takes 6 hours instead of 1 hour. Check in time was 11 AM So we thought we will arrive in Amed in the evening. We started half past 12 PM and arrived in the middle of the night at half past 1 AM in Padang bai, where nobody was waiting for us to drive us to Amed. We had no hotel reservation in Padang bai and every hotel was already closed, that we had to sleep on a bench at the harbour.
I confronted the travel agency by email hoping they can arrange a transfer to Amed at the next morning and to cover the incremental cost I had to pay for the hostel. But they don't care about it because I booked the tour in a shelter and not in their office. - via 