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My family of 5 went on the Manta Ray dive adventure in January 2023. There were NO manta rays that showed that night! Ok they have no control but still disappointing. Instead of refunding our $700+ they said we could come back anytime and that they would take care of us. Well, we came back again in January of 2024. It is an extremely busy time of year I get it but they NEVER returned my call. Finally, when I got them they showed NO interest in making good with what they said they would. "Sorry, we're full" or "we could take 3 one night and the other 2 the next". Well, who wants to do that? NOBODY on a family vacation! We decided to go in person to the store thinking that we'd get somewhere but were greeted with a VERY rude cashier/reservation person who was quick to say "Sorry you should have called us sooner"! (I did answer your phone!) and couldn't have cared less!
BE CAREFUL when booking with this group! You won't get your money back and the guarantee for another year is GARBAGE!! - via 