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We have a lot of choices when it comes to shopping at a dive shop, and different people are looking for different things. Great service and great selection are two of the things I'm interested in.
I purchased a pair of fins from FloatnFlag and after a couple years the fins started to delaminate where the two colours and two materials join. Certainly this isn't the fault of the store, and the fin brand isn't important, but what is important is what happened next.
I returned the fins which were three years out of warranty, but my previous pair had last twenty five years so I was disappointed. The store staff mentioned that they do see this delamintation on rare occasions and would contact the distributor to see what could be done.
With no hassle and little effort on my part, I received a replacement pair of fins from the store and another diver is a happy camper.
-Rob - via 