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I want to start by saying I've been to Beaches Turks & Caicos twice pre covid & used those perfect experiences as my measure. Our butler's Nikko and Shanique were out of this world. They were friendly, attentive & helped with everything we needed. Our housekeeping staff was also great. Breakfast buffet good with good service there, but unfortunately that's where the good experience to Beaches Jamaica Negril ended. If you really care about service - then you need to investigate this resort and what it's doing to your reputation. I'm so beyond disappointed. I spent over $26,000 just on logging for 8 people and I will never come here again. Here's just some examples:
We rented a house.
1. Everyday, someone called on the phone to sell us another trip
2. Walking through the resort, you were accosted by the red lane spa and the photography people to get service. Upsell, upsell, upsell.
3. On the beach was worse, I don't know who tried to upsell you more......weed, parasailing or the spa people again. All day every day
4. where the house is located, you could only go out as far as your knees because we were on end curve - may I suggest a square rope so others can enjoy going out further than their knees.
5. The bartenders were miserable. Not one of them smiled, not one of them seemed like they wanted to wait on you ever! 3 examples: 1. I asked for a frozen drink, it came up in right away, I didn't hear the blender, why you ask, because he gave me someone else's melted mistake. It was a melted mess. I said, I'll take a new one please. 2. A person in front of my husband asked for 2 waters, bartender got out 2 nice cold ones from fridge. My husband asked for one, he went to grab one from the package sitting on the counter. he said, no I will take a cold one like you gave the customer in front of me. 3. My daughter ordered a frozen banana, the bartender said are you kidding me, that's what your ordering 10 min before we close - so she didn't get what she wanted because of horrible service.
6. Every restaurant we went to (outside of buffet) never got your order right. Always missing something. ex: bbq place. I ordered a burger, I didn't get the spicy aioli on it. My husband went up to ask for it & the waitress said it doesn't come with he and he pointed to the sign. I got the aioli.
7. At bbq place a beaches worker eating lunch at table in shade, customer had to sit in sun. Don't workers have a lounge to eat.
8. No fun Jamaican music playing anywhere - pool for 2 hours if lucky. Employees didn't say hello or acknowledge
9. The worst of all was our first full day we went to gift shop. 2 girl employees and another beaches employee - they made fun of us and insulted me and my husband. I left the store and refused to go back (my husband did speak to the manager about that) - that was really bad. I wouldn't have spent any money again in that store, but my son kept going in for cigarettes. Me & my husband didn't spend another dime
And the total kicker was the resort was only a 1/3 full. I couldn't imagine the service you would receive if any if it was full. I reached out to Beaches personally and they never got back to me. So I'm helping others not to waste their money. - via 