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I left the below review about the Sandals Negril location with several issues we experienced following our wedding. I have yet to be able to resolve any of those issues. I have called, emailed, and left messages for our wedding planner, the photo office, and the wedding team. We still have not received any correspondence regarding our photo print, our photo book, our slideshow, or our “Bells and whistles” addition of the gift card for HitchSwitch name change service. We spent over $3000 on our photo and video package and it has been nearly 11 weeks since our wedding with no follow up.
While on site for our honeymoon, we booked another stay for 2023 and the experiences we have had since we left are making me reconsider wanting to come back to one of your resorts. I have been repeatedly told that someone will follow up with me but I have had to reach out numerous times and nothing has materialized.
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Our stay was good. We had our wedding here and the ceremony itself went exactly as planned. The wedding team is fantastic.
I will say that as someone with dietary restrictions, this resort is not accommodating. Every menu says to ask for options but nearly every restaurant was out of said options and most of my meals had no protein at all. They also do not accommodate large groups at restaurants (despite said restaurants being nearly empty each time we requested - we even did so days in advance and still had the issue).
Despite the no tipping policy, some staff still ask for tips or try to charge for things that are supposed to be included - this happened to multiple couples in my group.
Contacting the resort since our stay however has been pretty frustrating. We spent thousands of dollars on a photo and video package and have received absolutely no updates in 4 weeks despite the website stating we would receive our slideshow within 10 days and the link to our finished photo album within 2-3 weeks. - via 