Author: anissavillanueva V.
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Extremely disappointed with our stay. My husband and I booked this trip for our honeymoon and my birthday. Trip dates 02/27/41-03/03/24. We booked an ocean view room and to our surprise when we opened the sliding doors to the balcony we were hit with a view of what looked like a junk yard or construction site? We did not have an ocean view. I expressed our concerns to multiple hotel employees. The only resolution they provided is they could switch us rooms but not until Friday 03/01/24. We were so disappointed as we had planned to order room service and have breakfast and coffee on our balcony while enjoying the ocean view. We had to avoid our balcony for the entire first half of our trip. On top of the awful view there was extremely loud construction which woke us up multiple times during our trip. I recorded videos to show as proof because it was so extremely loud it was unbearable. Another issue is we had to put our swimsuits on the balcony chairs to dry after the pool and our balcony was covered in small bugs. From the roof to the floor. We could not leave the balcony door open as the bugs would get close to the door and we did not want them to come into the room. Lastly, it was a very big inconvenience for us to have to pack up our entire room to switch rooms on 03/01/24. The hotel required us to be out of the room by 11:00 am and advised we could not access our new room until 2:30pm. (This was 3 1/2 hours without any room access or access to any of our personal items) The hotel advised that when we checked into our new room our luggage would be moved for us, to our surprise our luggage was not in the new room. We had to call the front desk to have someone bring our luggage which was another 15 minute delay. All around this was a very disappointing and frustrating experience which is not what you want your honeymoon to be. For my husband and I, this was a big splurge we saved up for a year to take this trip. For the price we paid the customer service we received was not acceptable. We feel that we were falsely advertised. I have submitted my feedback to sandals twice with no response or follow up. My advise is do not book your trip at this location. - via 