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Firstly this was my first time in Puerto Rico and first time doing Parasailing. I was super excited to try it with my friend however when we got there we realized we had to swim to the boat to go parasailing. The waves were so strong and I tried the first time but I couldn’t go swimming there as I had a phobia of water. I didn’t realize we had to swim there . My friend ended up going but I stayed back. My friend and I emailed waterspouts 4U for only my part refund but they didn’t reply back. So disappointed. Even I told them to bring a boat a bit closer they were giving such bad attitude . Do not recommend them at all! Please stay away . I had a great time in Puerto Rico and we did many activities except for this nightmare!!! If you do go parasailing rather go with another company - via 