About Me
No info available
Activities
As other recent reviewers have noted, Nautilus is refusing to offer refunds for trips booked that they are unable to complete. It is noteworthy that they continued to accept reservations (and money) well into this season even after knowing the park reopening was not a certainty. I asked for an explanation of why refunds are not being offered for trips that are not being taken but wasn’t given a response. The option they did offer was credit towards a future trip (a year minimum) away, even though they have no guarantees the park will be open next year either. If you google this company you will see they’ve had several incidents and I believe it’s likely they will eventually lose their licensure to operate anyway, and it remains in doubt what will become of the thousands of dollars people are paying to book trips they aren’t fulfilling. Some speculate the park closure is due to bad operations on the part of this company to begin with. I tried to be understanding of the situation but it feels very dishonest and not in good faith for this company to refuse to offer their clients even the option of a refund for trips booked that they are unable to fulfill. Even prior to this, communications were spotty and it can sometimes take several emails to get a response, which doesn’t bode well for the management of this company either. Please consider booking with another company or be very aware of their nebulous and shifting “refund policies”. - via Google