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Overall a positive experience. Took my 8 year old son rafting and we had a blast. Kristy, our guide, was fun, funny, and very knowledgeable. It was a great morning. Here were the issues: #1- called on August 16 to make a reservation for the 20th. But they didn’t have our reservation…turns out that the email confirmation they sent me said our trip was for Aug 13th, 3 days before I even called to make it! Not sure how that happened and I didn’t check closely in the email the date of the booking, assumed it was correct. Thankfully we realized this mistake ahead of time when I had called to tell them we were running a few minutes late and they didn’t see our names down for that day. They made it right, getting another guide there and it was not an issue. But not impressed with whoever booked me. #2- when I booked, I asked what to bring and the only thing I was told was not to wear cotton. Simple. But the water was quite a refreshing temperature and we were drenched and freezing at the end. Would’ve been nice to have a change of clothes in a backpack that stayed safely on the bus. Or even a towel. Not sure why that person on the phone wouldn’t have mentioned that it would be a good idea to bring those things. Instead we sat freezing and soaking wet during lunch and the 35 minute drive back to their headquarters.
So- overall, a positive experience in the actual rafting but really disappointed in the person who booked us. I can’t imagine how sad my son would’ve been if we pulled up and we couldn’t raft bc they had us down for the week before. - via 