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My opinion is that the owner is a total lunatic with bipolar personality.
Last year I Left a regulator to be serviced and they not only broke it after taking forever to have it done but also when I finally went there to pick up the equipment and confronted about the and plastic broken and missing a piece the owner most likely did not have his meds that day and was acting like a mad man he viciously attacked me! Almost physically. Was close to as I felt him out of control!
As I noticed it could be a mental condition and he was acting in his own reality so I smiled and tried hard to keep him cool until I could left the place safe and unharmed! Was the most scary experience I had in my life dealing with what apparently is a big time mental condition.
Be very careful!
They are amateurs and the owner is a mad man. Literally! - via 
This new generation staff doesn't know what they are doing.
Limited knowledge
Far-away
Limited inventory
Very commercial - via