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Bad experience purchasing from their website.
I ordered from your website and you were out of stock of what I ordered (picasso dyneema gloves XXL) and instead of contacting me and saying you didn't have it, you waiting a week and then send a substitution that YOU saw as adequate. Wrong brand, wrong material, WRONG EVERYTHING.
I also ordered 2 clips with swivels. You sent me one clip, no swivel. Not a huge deal, but again, not what I ordered, and again, you were wrong.
Upon me contacting you about the error, you said you would send a refund.
You chose to send me a refund for the difference in price between what I ordered and what you decided to send. I don't want the garbage you are trying to unload on me. Upon me pointing that out, you said if I wanted a full refund I should have asked for a return label.
You were 100% wrong in how you handled this.
You then come on Google Reviews and bad mouth a customer instead of attempting damage control.
Your customer service is awful. - via 