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I'm a scuba diver and have known Rami and Scuba Sensations for many years. I have had many positive diving gear and troubleshooting experiences that keep me coming back. Rami always has a smile when I walk in, and goes above and beyond each and every time to make my experience positive. There have been times where I am running late, but if I let him know, he's very willing to stay at the store longer past closing time to help me with my diving question/gear/issue. He strives to make it easier for his customers to the best of his ability. He's helped me with valve issues on tanks, re-adjustments on my bands for twin-tank configuration, dry gloves, and lots of basic diving/photography skills. I really appreciate the time he takes to show and explain things to me (about my questions), which is a great chance to learn and become a better diver. I think I learn something new each time I go there! More than that, he himself is humble and open to what customers may have to share about their experience so that he can learn from them. At the store, I've seen Rami's patience, experience, and humor come together when working with customers.
While I haven't taken any classes through the shop, as an avid diver, I really like and respect how Rami pushes his own personal diving beyond his comfort zone (taking additional advanced classes for himself and his personal enjoyment), since that's going to show through during his instruction. I hope more (new and experienced) divers realize that the quality of instruction goes a long way towards becoming a proficient and confident diver. - via 