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Our trip was cancelled but only after my credit card was charged the full amount. Sabine sent a very polite message explaining the situation that they could not accommodate our cruise ship times due to already being fully booked. Viator said the refund would unfortunately take several days to process.
I understand that sometimes things don’t work out, but my card should not have been charged since they couldn’t accommodate. There should be a better way to book/pay only if availability is sure.
I reached out to ask if there were any other local companies they could recommend to help make my (and a friend’s) dream vacation come true, and somebody replied that I aught to come back next year, stay for a week AND book three trips with them. What a joke. If by some miracle I win the lotto, I will come back and book a trip with a company who goes the extra mile for a potential customer and supports other local businesses. While I hope it was not the intent — Brian making this suggestion not knowing our financial situation or my friend’s health status was truly rude and thoughtless. - via 